Velnorsat™ · Store Information
About Us
Learn more about Velnorsat™, the company behind the brand, and our approach to home fragrance and thoughtful living.
Verified Store Information
Home Fragrance & Living
Velnorsat™ | Operated by Hangzhou Yichen Cultural Media Co., Ltd. | Legal Representative: Sun Ran
Customer Support Email: service@velnorsat.com
Business Address: Room 1402, No. 258 Xietong Road, Xixing Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Business Category: Home Fragrance and Home Ambience Products
Velnorsat™ welcomes questions about products, existing orders, delivery, returns, refunds, damaged items, website information, or general customer service.
Customer Service
Email: service@velnorsat.com
Telephone: +86 13316541571
Customer Service Hours: 8:00 AM–10:00 PM
What We Offer
Our aim is to present practical product information in a clear and understandable way so customers can review the appearance, intended use, care information, and other available product details before ordering.
Because fragrance perception and decorative appearance can vary between individuals, environments, lighting conditions, and materials, product descriptions are intended to explain the product rather than promise a particular personal result.
Customers should always follow the product-specific instructions, warnings, care information, and recommended usage shown with the item.
Our Service Standards
Velnorsat™ uses the following store-wide service standards:
- Estimated delivery after dispatch: 3–7 business days
- Eligible return window: 30 calendar days after delivery
- Approved refund processing: 7–10 business days after the approved returned item has been received and inspected
- After-sales service handling: within 3 business days
These standards are intended to remain consistent across our website, including our FAQ, Shipping Policy, Return Policy, Terms, and customer service information.
Contact
Questions regarding our products, orders, delivery, returns, refunds, or website information may be sent to:
We aim to provide customers with understandable information and reasonable assistance throughout the order and after-sales process.