Velnorsat™ · Store Information
Privacy Policy
Understand how information may be collected, used, protected, and managed when you interact with Velnorsat™.
Verified Store Information
Home Fragrance & Living
Velnorsat™ | Operated by Hangzhou Yichen Cultural Media Co., Ltd. | Legal Representative: Sun Ran
Customer Support Email: service@velnorsat.com
Business Address: Room 1402, No. 258 Xietong Road, Xixing Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Business Category: Home Fragrance and Home Ambience Products
Velnorsat™ welcomes questions about products, existing orders, delivery, returns, refunds, damaged items, website information, or general customer service.
Customer Service
Email: service@velnorsat.com
Telephone: +86 13316541571
Customer Service Hours: 8:00 AM–10:00 PM
Velnorsat™ respects the privacy of customers and website visitors. This policy explains the general categories of information that may be handled when a visitor browses the website, submits an order, communicates with customer service, or otherwise uses our services.
Information We May Receive
Depending on how the website is used, information may include:
- Name and contact information
- Delivery information
- Order-related records
- Communications sent to customer service
- Browser and device information
- Website interaction information
- Information voluntarily submitted through website forms
We seek to use information only where reasonably necessary for legitimate store operations and customer service.
Why Information May Be Used
Information may be used to:
- Process and manage orders
- Arrange delivery
- Respond to support requests
- Review returns and refunds
- Maintain records
- Detect misuse or security concerns
- Improve website functionality
- Comply with applicable legal obligations
Service Providers
Certain information may be handled by service providers that support functions such as website hosting, order administration, logistics, customer communication, security, analytics, or other operational services.
Information provided to service providers should be limited to what is reasonably necessary for the relevant function.
Cookies and Similar Technology
The website may use cookies or similar technologies to support essential functions, remember preferences, understand website performance, and improve the visitor experience.
Browser settings may allow visitors to control certain cookies. Restricting some technologies may affect parts of the website.
Information Choices
Depending on applicable law, individuals may have rights to request access to, correction of, or deletion of certain personal information, or to request limitations on certain processing activities.
Privacy requests may be sent to:
Customer and privacy inquiries are normally reviewed within 3 business days, although some requests may reasonably require additional time where permitted by law.
Information Security
We use reasonable organizational and technical safeguards intended to protect information from unauthorized access, alteration, misuse, or disclosure.
No internet-based service can guarantee complete security in every circumstance.
Policy Updates
We may update this Privacy Policy when our website, services, operational practices, or applicable requirements change.
The version displayed on the Velnorsat™ website represents the current policy.