Velnorsat™ · Store Information
Terms of Use
The terms governing access to and use of the Velnorsat™ website and its content.
Verified Store Information
Home Fragrance & Living
Velnorsat™ | Operated by Hangzhou Yichen Cultural Media Co., Ltd. | Legal Representative: Sun Ran
Customer Support Email: service@velnorsat.com
Business Address: Room 1402, No. 258 Xietong Road, Xixing Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Business Category: Home Fragrance and Home Ambience Products
Velnorsat™ welcomes questions about products, existing orders, delivery, returns, refunds, damaged items, website information, or general customer service.
Customer Service
Email: service@velnorsat.com
Telephone: +86 13316541571
Customer Service Hours: 8:00 AM–10:00 PM
These Terms of Use govern access to and use of the Velnorsat™ website.
By accessing or using the website, visitors agree to use it lawfully and in a manner that does not interfere with the rights of others or the normal operation of the site.
Purpose of the Website
The Velnorsat™ website provides information about home fragrance and home ambience products, store services, customer support, delivery, returns, refunds, and related store information.
We aim to ensure that material information displayed on the website is understandable and consistent.
Acceptable Use
Visitors must not:
- Attempt unauthorized access to website systems
- Intentionally disrupt website functionality
- Introduce harmful or malicious software
- Manipulate website functions for fraudulent purposes
- Submit deliberately false information
- Impersonate another person without authorization
- Use website content for unlawful activity
Product Representations
Product photographs and descriptions are intended to provide a reasonable representation of the products offered.
Small differences may occur because of lighting, screen settings, material characteristics, production variation, or other normal factors.
Descriptions of fragrance character, ambience, mood, or decorative appearance are subjective descriptions and are not guarantees of a particular result.
Velnorsat™ does not represent home fragrance products as diagnosing, treating, curing, or preventing medical conditions unless an expressly stated claim is lawfully authorized and properly supported.
Website Information
We may correct typographical errors, update product information, revise policies, or improve website content when reasonably necessary.
Material changes will not be intentionally used to misrepresent an existing customer order.
Consistent Service Standards
The principal service standards used throughout the Velnorsat™ website are:
- Estimated delivery: 3–7 business days after dispatch
- Eligible return period: 30 calendar days after delivery
- Approved refund processing: 7–10 business days after receipt and inspection of the approved returned item
- After-sales service handling: within 3 business days
These standards should remain consistent with our FAQ, Shipping Policy, Return & Refund Policy, Contact Us page, and other customer-facing information.
Third-Party Services
Some website functions may depend on external service providers supporting hosting, logistics, analytics, communications, security, or similar operational functions.
Third-party websites reached through external links may operate under their own terms and privacy practices.
Website Availability
We aim to keep the website available and functional, but uninterrupted access cannot be guaranteed.
Maintenance, technical problems, security measures, network conditions, or other circumstances may temporarily affect access.
Updates
These Terms of Use may be revised when necessary to reflect operational, legal, technical, or service changes.
The version published on this website is the current version.
Questions regarding these Terms may be sent to: