Velnorsat™ · Store Information
Return Policy
Clear guidance covering return eligibility, return requests, damaged items, and refund processing.
Verified Store Information
Home Fragrance & Living
Velnorsat™ | Operated by Hangzhou Yichen Cultural Media Co., Ltd. | Legal Representative: Sun Ran
Customer Support Email: service@velnorsat.com
Business Address: Room 1402, No. 258 Xietong Road, Xixing Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Business Category: Home Fragrance and Home Ambience Products
Velnorsat™ welcomes questions about products, existing orders, delivery, returns, refunds, damaged items, website information, or general customer service.
Customer Service
Email: service@velnorsat.com
Telephone: +86 13316541571
Customer Service Hours: 8:00 AM–10:00 PM
Velnorsat™ provides an eligible return period of 30 calendar days after delivery.
Return Eligibility
For a standard preference-based return, the item should generally:
- Be requested for return within 30 calendar days after delivery
- Be unused or only reasonably inspected
- Remain in substantially original condition
- Include original packaging and supplied components where reasonably possible
- Not show deliberate damage, misuse, or unauthorized alteration
Nothing in this policy is intended to reduce mandatory consumer rights available under applicable law.
Requesting a Return
To begin a return request, contact:
Please provide:
- Order number
- Product concerned
- Reason for the return
- Relevant photographs or other supporting information when appropriate
After-sales requests are normally reviewed and handled within 3 business days.
Customers should wait for return instructions before sending an item.
Return Destination
The registered business address displayed on this website is not automatically the return warehouse.
After a return is approved, customer service will provide the appropriate return address and instructions.
Sending an item to an address that has not been confirmed may result in unnecessary delay.
Preference-Based Returns
When a customer chooses to return an otherwise correct, undamaged, and accurately described product for personal preference reasons, the customer is generally responsible for reasonable return shipping costs unless applicable law provides otherwise.
Damaged, Defective, Incorrect, or Incomplete Products
If an item arrives damaged, defective, incorrect, incomplete, or materially different from the description shown when ordered, contact us with relevant order information and reasonable evidence of the issue.
Once the issue is confirmed, we will provide an appropriate return, replacement, refund, or other reasonable solution without requiring the customer to bear reasonable costs resulting from our error.
Refund Processing
After an approved returned item has been received and inspected, an eligible refund is processed within 7–10 business days.
The time required for the completed refund to become visible may also depend on external processing systems outside our direct control.
Non-Eligible Returns
A standard return request may be declined where an item has been intentionally damaged, materially altered, misused, or returned outside the applicable return period, except where mandatory consumer law provides otherwise.
Cancellation Before Dispatch
A customer may contact us to request cancellation before dispatch.
We will attempt to assist where reasonably possible. Once an order has already entered the dispatch process, cancellation may not be possible, but an eligible item may be returned after delivery according to this policy.