Velnorsat™ · Store Information
Contact Us
Find the official business and customer service information for Velnorsat™.
Verified Store Information
Home Fragrance & Living
Velnorsat™ | Operated by Hangzhou Yichen Cultural Media Co., Ltd. | Legal Representative: Sun Ran
Customer Support Email: service@velnorsat.com
Business Address: Room 1402, No. 258 Xietong Road, Xixing Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Business Category: Home Fragrance and Home Ambience Products
Velnorsat™ welcomes questions about products, existing orders, delivery, returns, refunds, damaged items, website information, or general customer service.
Customer Service
Email: service@velnorsat.com
Telephone: +86 13316541571
Customer Service Hours: 8:00 AM–10:00 PM
After-sales inquiries are normally reviewed and handled within 3 business days.
When contacting us about an existing order, please include your order number and a clear description of the matter. If the request concerns a damaged, defective, incorrect, or incomplete product, photographs or other reasonable supporting information may help us review the issue.
Business Identification
Velnorsat™ is operated by:
Hangzhou Yichen Cultural Media Co., Ltd.
Legal Representative: Sun Ran
Registered Business Address:
Room 1402, No. 258 Xietong Road, Xixing Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
The business address listed above should not automatically be treated as a product return destination.
Customers wishing to return an item must contact us first. When a return is approved, our customer service team will provide the appropriate return instructions and destination.
Store-Wide Service Standards
Eligible products may be returned within 30 calendar days after delivery.
Approved refunds are processed within 7–10 business days after the returned item has been received and inspected.
Estimated delivery is 3–7 business days after dispatch.
After-sales customer service matters are normally handled within 3 business days.