Velnorsat™ · Store Information
Terms and Conditions
The main conditions governing orders, product information, customer responsibilities, and store services.
Verified Store Information
Home Fragrance & Living
Velnorsat™ | Operated by Hangzhou Yichen Cultural Media Co., Ltd. | Legal Representative: Sun Ran
Customer Support Email: service@velnorsat.com
Business Address: Room 1402, No. 258 Xietong Road, Xixing Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Business Category: Home Fragrance and Home Ambience Products
Velnorsat™ welcomes questions about products, existing orders, delivery, returns, refunds, damaged items, website information, or general customer service.
Customer Service
Email: service@velnorsat.com
Telephone: +86 13316541571
Customer Service Hours: 8:00 AM–10:00 PM
These Terms and Conditions apply to orders submitted through the Velnorsat™ website and should be read together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and Terms of Use.
Business Operator
Velnorsat™ is the brand used on this website.
The website and its store operations are managed by Hangzhou Yichen Cultural Media Co., Ltd.
Product Information
We aim to present product names, photographs, descriptions, dimensions, materials, intended functions, and available care information accurately.
Home fragrance products can be experienced differently depending on individual preference, room conditions, ventilation, materials, and other environmental factors.
Descriptions relating to scent or atmosphere are descriptive rather than guarantees of a particular personal response.
Customers should follow all product-specific usage and safety information supplied with or displayed for the product.
Order Information
Customers are responsible for providing accurate order and delivery information.
An order may require correction or cancellation if a product is unavailable, information necessary to complete fulfillment is materially incomplete, the order contains an obvious technical error, or the transaction appears to involve misuse of the website.
Where an accepted order cannot reasonably be completed, we will provide appropriate customer support.
Shipping
The standard estimated delivery time is 3–7 business days after dispatch.
Tracking is provided where available.
Shipping arrangements are further explained in our Shipping Policy.
Returns and Refunds
Eligible products may be returned within 30 calendar days after delivery.
After an approved returned item has been received and inspected, an eligible refund is processed within 7–10 business days.
Detailed eligibility requirements are stated in our Return & Refund Policy.
Order Changes and Cancellations
Requests to change or cancel an order should be submitted before dispatch.
We will attempt to assist where operationally possible. A request cannot be guaranteed once fulfillment or dispatch has progressed.
Customer Service
After-sales inquiries are normally reviewed and handled within 3 business days.
Fair Use of the Website
Users may not intentionally interfere with site operation, attempt unauthorized access, submit false information, introduce harmful software, misuse website functions, or use the website for unlawful activity.
Intellectual Property
Branding, original text, graphics, photographs, layouts, and other original website materials may be protected by applicable intellectual property laws.
Nothing on the website grants a right to reproduce or commercially exploit protected material without proper authorization.
Consumer Rights
Nothing in these Terms is intended to exclude rights that cannot lawfully be excluded under applicable consumer protection legislation.
If a mandatory legal rule conflicts with a provision of these Terms, the mandatory rule applies to the extent required.