Velnorsat™ · Store Information
Shipping Policy
Important information about order preparation, delivery, tracking, shipping conditions, and delivery concerns.
Verified Store Information
Home Fragrance & Living
Velnorsat™ | Operated by Hangzhou Yichen Cultural Media Co., Ltd. | Legal Representative: Sun Ran
Customer Support Email: service@velnorsat.com
Business Address: Room 1402, No. 258 Xietong Road, Xixing Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Business Category: Home Fragrance and Home Ambience Products
Velnorsat™ welcomes questions about products, existing orders, delivery, returns, refunds, damaged items, website information, or general customer service.
Customer Service
Email: service@velnorsat.com
Telephone: +86 13316541571
Customer Service Hours: 8:00 AM–10:00 PM
Velnorsat™ works to prepare and dispatch accepted orders promptly while providing customers with clear shipment information.
Estimated Delivery
Our standard estimated delivery time is 3–7 business days after dispatch.
This is an estimate rather than an unconditional arrival guarantee. Delivery conditions may vary according to destination, carrier operations, weather, public holidays, customs procedures, local disruptions, address accessibility, or other circumstances outside our reasonable control.
Order Preparation
Orders are reviewed and prepared for dispatch as promptly as reasonably possible.
An order containing more than one item may occasionally be divided into separate shipments because of product availability, packaging requirements, inventory location, or logistical considerations.
Shipping Charges
Any applicable shipping charge is displayed to the customer before the order is finalized.
The amount may depend on destination, shipment characteristics, available delivery services, or other relevant logistical factors.
Fulfillment
Fulfillment location may depend on product availability and destination.
Where operational partners or separate fulfillment facilities are involved, this does not change the customer service standards stated in these policies.
We do not represent an order as originating from a particular local location unless that information is accurate for the relevant shipment.
Tracking
Where shipment tracking is available, tracking information is provided after dispatch.
Some carrier systems may require additional time before the first tracking movement appears.
Delays and Missing Parcels
If a tracking record remains unchanged for an unusually long period, or a parcel appears to be delayed or missing, contact:
Please provide the relevant order information.
After-sales inquiries are normally handled within 3 business days, and we will review available shipment information and assist with a reasonable next step.
A carrier status showing delivery does not automatically prevent a customer from reporting a legitimate delivery concern.
Delivery Information
Customers should provide complete and accurate delivery details.
If an error is discovered, customers should contact us as soon as possible. We will attempt to assist where operationally possible, but changes cannot always be completed after dispatch has begun.
Returns After Delivery
Eligible products may be returned within 30 calendar days after delivery.
Approved refunds are processed within 7–10 business days after the approved returned item has been received and inspected.
Complete requirements are available in our Return & Refund Policy.