Velnorsat™ · Store Information
FAQ
Helpful answers about orders, delivery, returns, refunds, products, and customer support.
Verified Store Information
Home Fragrance & Living
Velnorsat™ | Operated by Hangzhou Yichen Cultural Media Co., Ltd. | Legal Representative: Sun Ran
Customer Support Email: service@velnorsat.com
Business Address: Room 1402, No. 258 Xietong Road, Xixing Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Business Category: Home Fragrance and Home Ambience Products
Velnorsat™ welcomes questions about products, existing orders, delivery, returns, refunds, damaged items, website information, or general customer service.
Customer Service
Email: service@velnorsat.com
Telephone: +86 13316541571
Customer Service Hours: 8:00 AM–10:00 PM
What type of products does Velnorsat™ offer?
Velnorsat™ focuses on home fragrance and home ambience products intended for residential and decorative use.
Customers should review the description and product-specific instructions displayed on each product page before ordering.
How long does delivery normally take?
Our estimated delivery time is 3–7 business days after dispatch.
Delivery may occasionally be affected by carrier operations, destination conditions, public holidays, weather, customs procedures, local service interruptions, or other circumstances outside our reasonable control.
Will tracking information be available?
Where tracking is available, shipment information is provided after dispatch.
Tracking systems may require some time before the first carrier update appears.
If tracking remains unchanged for an unusually long period or a parcel appears to be missing, contact service@velnorsat.com.
What is the return period?
Eligible products may be returned within 30 calendar days after delivery.
Standard preference-based returns should generally be unused, undamaged, and in their original condition with the supplied packaging and components where reasonably possible.
How do I request a return?
Contact service@velnorsat.com before sending anything back.
Include your order number, the product concerned, your reason for the request, and photographs or other supporting information where relevant.
Our after-sales team normally handles requests within 3 business days.
Where should a return be sent?
Do not automatically send a return to our business registration address.
Once a return request is approved, we will provide the appropriate return instructions and return destination.
Who pays return shipping?
For a preference-based return involving an otherwise correct and undamaged item, the customer is generally responsible for return shipping costs unless applicable law requires otherwise.
If an item is confirmed to have arrived damaged, defective, incorrect, incomplete, or materially different from its description, we will provide an appropriate solution without requiring the customer to bear reasonable costs resulting from our error.
How long does a refund take?
After an approved returned item has been received and inspected, the eligible refund is processed within 7–10 business days.
Additional processing time outside our systems may occasionally affect when the result becomes visible.
Can an order be changed or cancelled?
Customers may contact us to request a change or cancellation before dispatch.
We will attempt to assist where operationally possible. Once an order has entered the dispatch process, a change or cancellation may no longer be possible. Eligible items may instead be handled under our Return Policy after delivery.